We offer worldwide shipping, and your order will be fulfilled from the facility closest to your location whenever possible. This helps reduce delivery times and our carbon footprint.

Estimated Delivery Times:

Please note that these are estimates, not guarantees, as delivery speed may vary depending on local carriers and order volume.

• EU countires: 4–10 business days

• USA & Canada: 7–13 business days

• Australia & New Zealand: 10–25 business days

• Asia (China, Japan, etc.): 12–30 business days

You’ll receive a tracking link by email once your order ships.

Customs & Import Duties

International customers may be subject to import duties and taxes once a shipment reaches their country. These charges are the responsibility of the customer.

Return & Refund Policy

We want you to feel great in what you wear. If something’s not right, we’re here to help — with a return process that’s both fair and simple.

Returns & Exchanges

We accept returns or exchanges for the following reasons:

• You ordered the wrong size and wish to exchange for another size of the same item

• The item arrived with defective embroidery

• The item arrived damaged or with quality issues

• You changed your mind (EU customers only, see below)

To be eligible, items must:

• Be reported to us within 14 days of receiving your order

• Be unworn, unwashed, and in original condition with all tags attached

Size Exchanges.

If your item doesn’t fit quite right, we’ll gladly help you exchange it for the same item in a different size. A new item will be made and shipped once the original is returned and inspected.

EU Customers – Right of Withdrawal

If you’re in the EU and wish to return a product because you changed your mind, you may do so within 14 days of delivery, in accordance with the EU Consumer Rights Directive.

Return Shipping Costs

We offer free return shipping on all orders over $150.

For orders under $150, we kindly ask customers to cover the return shipping cost.

We’re a small, independent brand doing our best to keep prices fair and production ethical. Your understanding helps us continue creating responsibly made products with care.

Return Process & Addresses

All returns must be approved in advance. Contact us at returns.theuplift@gmail.com before sending anything back.

Depending on where your order was fulfilled, returns go to one of our partner facilities, such as:

• USA: 217 Wrangler Drive, Coppell, Texas 75019

• EU: Lidostas Parks, Marupes novads, Latvia LV-2167

• UK: Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ

• Others depending on origin (we’ll confirm in your return instructions)

All return shipments should be labeled: “TheUplift Returns”

(These addresses are for product returns only.)

Returns are stored for 30 days before being donated to charity. You will be notified when a return is received and can then choose:

• A replacement (new shipping fees may apply if below $150)

• A refund (if eligible)

Refunds

If your return is approved, we’ll notify you and issue a refund to your original payment method. It may take several business days to appear in your account, depending on your bank or payment provider.

Returns Not Accepted For:

• Used or worn items

• Items returned without prior contact

• Custom/personalized items (unless defective)

• Hygiene-sensitive items unsealed after delivery

• Requests made after 14 days of delivery (unless required by law)

Questions?

We’re here to help! Email us at returns.theuplift@gmail.com and we’ll be happy to guide you through your return or exchange